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How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 deposit addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.Published on Aug 22, 2023Updated on May 29, 202670,228How do I make a deposit? (app)
You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.Published on Sep 1, 2024Updated on May 29, 202688US Christmas Crypto Gift Campaign
Each eligible participant can create and share up to five (5) crypto gifts valued at $20 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Only new OKX users are eligible to claim a crypto gift. Gift recipients must register and complete KYC within 48 hours of receiving the crypto gift invitation. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period.Published on Dec 24, 2025Updated on May 29, 2026Know Your Business (KYB) FAQ
The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information). This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons.Published on Jan 29, 2025Updated on May 29, 202630OKX ZERO Trading Fees event FAQs
Keen to invite your friends to enjoy this promotion? Check out our referral rewards here. Your referred friend will receive an instant rebate fee card when they sign up and join the Zero Trading Fees activity now.7. I've fulfilled the requirements but have yet to receive my rebate card If you have successfully enrolled in this promotion, there would have been a prompt to confirm successful participation at point of enrolment and the button will now display Joined.Published on Jul 6, 2023Updated on May 29, 202638How do I register an account on OKX?
You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.Published on May 23, 2024Updated on May 29, 202627,995What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026236What onboarding information is required for a Publicly Traded Company?
Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on Oct 13, 2023Updated on May 29, 202679How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on May 29, 20264What can I do if my device is running in an unsafe environment?
The OKX system will send security prompts when you use your device in the following situations: root, emulator, debug, hook, and virtual environments, among others. It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats.Published on Jan 19, 2023Updated on May 29, 2026301How do I check on updates to my support ticket?
We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I view ticket details, conversation history, and reply to a support ticket? You can view and reply to your support ticket through the OKX app or OKX website.Published on Oct 17, 2025Updated on Jun 9, 202665How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on Aug 17, 2023Updated on May 29, 20263,771How do I trade with OKX on TradingView?
TradingView has long been a popular platform among traders, offering a comprehensive suite of trading and charting tools that allow traders to make informed decisions and act quickly on market opportunities. With the integration of OKX, TradingView now provides an even more comprehensive solution for crypto traders, offering greater convenience, innovation and choice to users.Published on Jul 29, 2025Updated on Jun 4, 202666How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on Dec 13, 2023Updated on May 29, 20261,037US Holiday Campaign - Terms and Conditions
Each eligible participant can create and share up to five (5) crypto gifts valued at $50 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period. Gifts are locked for 30 days upon receipt before they become available for withdrawal. All unclaimed gifts will expire on December 7, 2025 at 23:59 PT.Published on Nov 6, 2025Updated on May 29, 2026