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How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on Sep 10, 20256How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on Mar 4, 2025Updated on Sep 10, 202515How do I find my user ID (UID)?
OKX's user ID (UID) is a unique identifier assigned to each account on our exchange platform. Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain...Published on Mar 20, 2025Updated on Apr 27, 2026201Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on Oct 24, 202557How do I find my deposit address and tag/memo/comment?
The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on May 22, 202669,853Why hasn't my deposit been credited?
You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on Sep 1, 2023Updated on May 22, 202614,009Where do I find limits, fees and processing time details for cash deposit?
The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction.Published on Apr 14, 2026Updated on Apr 17, 2026Where do I find limits, fees and processing time details for cash withdrawal?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.Published on Apr 14, 2026Updated on Apr 14, 20261Why hasn't my withdrawal arrived in the account?
You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page. If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page.Published on Aug 22, 2023Updated on May 22, 202620,913How do I stay safe from phishing SMS using the name OKX?
A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on Mar 4, 2026323How do I deposit USD or USDG with Bank transfer (ACH)?
Web: Find your deposit history under All deposits App: Find your deposit history on portfolio page9. I keep receiving errors when I am trying to add an account or start a bank transfer. What should I do? There could be many reasons why you receive an error code. But don't worry, we got you covered. If you encounter any errors, please contact our customer support team. We recommend you take a screenshot when this happens and send it to our team so we can better assist you.10.Published on Jan 10, 2025Updated on May 11, 20262How can I protect myself from scammers?
If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,225What can I do if my device is running in an unsafe environment?
Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing.Published on Jan 19, 2023Updated on Feb 12, 2026301How do I safeguard my Web3 wallet from fraudsters?
When users attempt to transfer assets, they find the wallet requires multiple signatures, and fraudsters can transfer the assets. Learn more about the TRON wallet multi-signature scams here.Published on Dec 13, 2023Updated on May 6, 20261,024