All
FAQ
Announcements
Product documents
How do I find the Marketcap feature?
By utilizing the Marketcap feature, users can easily monitor market movements, compare assets, and identify potential investment opportunities with just a few clicks.Why do I have to use the Marketcap feature? Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends. Compare assets: view rankings of cryptocurrencies based on market cap, liquidity, and other key metrics.Published on Feb 27, 2025Updated on Sep 10, 20256How do I turn on the quick order feature?
It allows traders to enter their orders with just a few clicks, significantly reducing the time and effort required compared to traditional methods. This feature is especially beneficial in fast-paced market conditions, where timing is crucial, as it ensures that you can quickly react to price movements and execute your trades without delay. There are two types of Quick Order options available to cater to different trading styles and preferences: the Floating window and the Plus button.Published on Oct 23, 2024Updated on Sep 10, 202516Pay FAQ
How do I activate Pay? You can activate Pay in just a few steps, depending on whether you've completed identity verification.If you haven’t completed identity verification: Select Activate Pay to begin and follow the identity verification flow, if there's any. Once the identity verification is done, return to the homepage and set up your passkey. Learn more here.4. How do I make a payment on Pay?Published on Feb 11, 2026Updated on Mar 11, 2026How do I turn on and sync multiple charts on a screen?
Yes, you can apply indicators and tools to each chart individually, just as you would in single-chart mode.Can I adjust the layout of the charts after I’ve set them up? Yes, you can change the layout at any time by selecting a new multi-chart configuration.Published on Aug 9, 2024Updated on Sep 10, 202530How do I register an account on OKX?
In just a few minutes, you can register an account, complete verification, and begin trading, exchanging, or earning digital assets. Here’s how the platform works: from simple onboarding to powerful trading tools, every step is designed to help you navigate the world of crypto with confidence and ease. We're a global digital asset platform offering a wide range of services, including spot and derivatives trading, a decentralized exchange (DEX), crypto loans, and an NFT marketplace.Published on May 23, 2024Updated on Mar 3, 202627,170What should I do if I want to withdraw assets that are not supported on other platforms?
The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 20269How to prevent phishing emails?
These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.Published on Jun 24, 2025Updated on Dec 16, 20253How do I register for an OKX account?
Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.Published on Sep 6, 2024Updated on Dec 29, 202539What's OKX Security Assistant?
Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.Published on Jan 15, 2026Updated on Feb 13, 202613How do I check on updates to my support ticket?
In our platform, we want to make sure you’re always informed and never left wondering about the status of your support requests. Once you submit a ticket, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved. How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest.Published on Oct 17, 2025Updated on Apr 6, 202646What's a futures trading bot and how do you automate trades with it?
Futures grid is just one of the powerful trading bots OKX offers. Try it yourself today to automate trades and lock in profits from futures contract price volatility. Game on!Published on Dec 26, 2023Updated on Oct 29, 202535Why did my identity verification fail?
Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on Jan 2, 202641How do I buy crypto and earn rewards?
How do I earn the cash reward? You can earn up to $50 in BTC by following these steps: Opt in to the campaign through the app Buy $100 or more of any eligible crypto to get your first $5 in BTC reward Keep buying $100 or more for 4 more days in a row (total of 5 days) to get an additional $45 in BTC rewardWhat counts as an "eligible crypto" buy? To make sure your purchase counts toward your reward: Buy any coin except stablecoins: this offer excludes stablecoins like USDT, USDC, and USDG.Published on Dec 29, 2025Updated on Jan 29, 20263How do I select the correct network for my crypto withdrawals and deposits?
Any of these options are correct, but the difference is in networking performance, and therefore in speed, security, transaction fee, etc., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.Published on Aug 22, 2023Updated on Apr 7, 202621,375Spot grid bot FAQ
Your total profits will always be tracked correctly under your Total PnL, regardless of how the orders are visualized. Any profits not associated with the order groups will be reflected under Unpaired PnL, so rest assured, none of your PnL is withheld.5. Why are there many PnL metrics displayed on my Spot Grid bot, and which PnL is the true bot PnL? Total PnL is the key metric for tracking your bot's overall performance.Published on Aug 28, 2025Updated on Jan 22, 202617