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Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours.Published on Sep 26, 2024Updated on Apr 21, 20261,101US Christmas Crypto Gift Campaign
Each eligible participant can create and share up to five (5) crypto gifts valued at $20 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Only new OKX users are eligible to claim a crypto gift. Gift recipients must register and complete KYC within 48 hours of receiving the crypto gift invitation. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period.Published on Dec 24, 2025Updated on Dec 24, 2025OKX customer review reward from Sourceforge terms and conditions
OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on Oct 8, 202587OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on Aug 28, 202555World Cup VIP Exclusive Gift Set FAQ
Our team will review your case and arrange a replacement or reshipment as appropriate.How long does a replacement or reshipment take? Timelines depend on the outcome of the review. Please contact customer support for an estimate based on your specific case.Do I need to return the entire set to exchange one item? No. You only need to return the specific item that requires replacement.Can I request a reshipment for a missing item? Yes.Published on Dec 19, 2025Updated on Apr 21, 2026316How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 20263,703What's a futures trading bot and how do you automate trades with it?
With long direction, the bot will only open and close long positions. With short being selected, it only opens and closes short positions. With neutral selection, the bot will open or close shorts above the market price and open or close longs below the market price. A critical difference between the spot grid automated strategy and the futures trading bot is the ability to trade with leverage.Published on Dec 26, 2023Updated on Oct 29, 202535How do I safeguard my Web3 wallet from fraudsters?
Use legitimate services only: avoid clicking on falsely advertised links for gift cards, fuel cards, recharge cards, etc., especially those offering redirection services. For legitimate recharge services, please use the recipient's provided address to prevent financial losses.What should I do if my wallet is compromised?Published on Dec 13, 2023Updated on Jan 27, 20261,000US Holiday Campaign - Terms and Conditions
During the Crypto Gift Campaign Period, eligible OKX customers residing in the United States who have completed advanced identity verification (“KYC”) may participate in the crypto gift campaign. Each eligible participant can create and share up to five (5) crypto gifts valued at $50 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period.Published on Nov 6, 2025Updated on Dec 2, 2025What is the New User Full Rebate Program?
After registering via a designated channel, log in to the OKX app Access the Program landing page via the Homepage Card, Campaign Center, or other designated entry points Review the activity details and tap Enroll to join You may enroll at any stage before completing your First Qualifying Trade — including before or after completing your identity verification or making your first deposit Note: Each user may only join one New User Bonus activity at a time, regardless of the entry point used.3.Published on Mar 16, 2026Updated on Apr 20, 20261Common scam tactics
Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies. Some scammers will alert you that you've won a prize, but you'll be required to pay an upfront fee in order to receive the prize. Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities.Published on Sep 28, 2023Updated on Feb 6, 20262,649What are Source of Funds (SoF) and Source of Wealth (SoW)?
If you purchase 100 USDC via the P2P trading on OKX, and the money used to buy the 100 USDC comes from your salary, you only need to select Employment Income as the source of funds. Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance.Published on Dec 24, 2024Updated on Apr 18, 2026767How do I deposit USD with U.S. Domestic wire transfer?
Make sure you review your daily limits remaining.Published on Feb 5, 2025Updated on Feb 12, 20269Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
The additional $50 in BTC is a special "crypto gift" to celebrate the race weekend in Las Vegas that you must claim on the Campaign rewards page. The $50 crypto gifts are offered on a first-come, first-served basis. It is given to the first 2,000 new users that are fully verified and onboard with the referral code. Tier 1 rewards have no AUM requirement and rewards may be withdrawn after a 30-day lock-up period.Published on Nov 18, 2025Updated on Nov 19, 2025Why can't I join or claim rewards from a campaign?
Yes, this restriction only affects the specific campaign. You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.Published on Jun 10, 2025Updated on Apr 6, 202614,422