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How do I check on updates to my support ticket?
Tap Menu > Get help 2. Scroll down and tap Chat with us 3. Scroll up to view your past chat history with OKX Assistant On the Web: 1. Tap the Chatbot icon in the bottom-right corner 2. In the chat window, scroll up to view your past chat history with OKX AssistantPublished on Oct 17, 2025Updated on May 29, 202665How do I use the custom interval feature?
This feature enables users to tailor their charts to specific trading strategies by defining unique intervals.How do I set a Custom interval?Published on Mar 5, 2025Updated on May 29, 20266How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on May 29, 202621How do I use the custom formula feature?
Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others. By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency.Published on Mar 5, 2025Updated on May 29, 20264How to withdraw, trade and stake WLD tokens on OKX wallet?
The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on Jul 28, 2023Updated on May 29, 2026103How to add personalized messages for custom price alerts?
This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on May 29, 20264How do I find my user ID (UID)?
OKX's user ID (UID) is a unique identifier assigned to each account on our exchange platform. Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions.Published on Mar 20, 2025Updated on May 29, 2026204Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Tag (tag/memo) is an unique digital string used to identify deposit address. It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address.Published on Aug 22, 2023Updated on May 29, 2026417Pay Passkey FAQ
This Passkey is essential for authorizing all Pay mode transactions, acting as a secure signature unique to you. It's worth noting that for your security, we can't access, generate, or modify your Passkey in any way.How do I create a Pay Passkey? A Passkey is created automatically when you set up a Pay account. You need to log into cloud services for backup during Passkey creation.Published on Feb 11, 2026Updated on May 29, 2026How do I activate my Pay?
Creating a Pay account automatically generates a unique passkey. All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems. If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay.Published on Feb 11, 2026Updated on May 29, 2026How can I enhance my OKX app security?
Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain. Unknown apps (for example, "cleaner," "toolkit," or "meeting" apps) install themselves automatically. You experience frequent pop-up ads or unwanted redirects to suspicious websites. There are unauthorized transactions on your account.Published on May 14, 2026Updated on May 29, 2026How do I deposit USD with U.S. Domestic wire transfer?
To initiate a transfer, you'll need to access your bank account and your unique USD Domestic wire transfer deposit details.How do I make a USD deposit via domestic wire transfer?Published on Feb 5, 2025Updated on May 29, 202612TradingView Subscription Codes – Terms and Conditions
Each code is unique and designated for a single eligible user. Codes will be shared via the "My Rewards" section of your OKX account, email to your registered OKX address, or direct notification within the OKX app. Codes are valid for online redemption on tradingview.com only and typically cannot be used for subscriptions initiated through mobile applications.Published on Jul 23, 2025Updated on May 29, 20266How do I start trading cryptocurrency on OKX with Smart Trading?
Customization: each Smart Trading product offers a level of customization to cater to your unique needs and risk appetite. Whether it's choosing a lead trader with a matching strategy in copy trading, refining your bot's parameters, or filtering signals based on your preferred indicators, you're in control. Flexibility: your trading needs can evolve over time. The beauty of Smart Trading is its flexibility.Published on Apr 7, 2024Updated on May 29, 202676How to transfer crypto from Coinbase to OKX?
Use strong and unique passwords. Don't share any sensitive account information. Regularly monitor account activity By combining OKX security protocols and individual villigance OKX is offering a platform where you can securly deposit euros and transfer crypto from other platforms. Disclaimer This content is provided for informational purposes only and may cover products that are not available in your region.Published on Jun 19, 2025Updated on May 29, 20267