All
FAQ
Announcements
Product documents
What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on Feb 2, 2026FAQ237What should I do if I want to withdraw assets that are not supported on other platforms?
Different platforms or wallets have varying requirements for the number of block confirmations. This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9How do I update my login password?
character 1 number 1 symbol Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ28Orbit Earnings - FAQ
Why is my "total paid out" different from what I've earned? The "total paid out" amount only includes rewards that have already been distributed to you. Rewards you’ve earned that are still being processed are not included. Why is the USD value of my rewards different from market value? The USD value of your rewards is calculated and fixed at the time of reward distribution. It will not be updated to reflect current market value.Published on Jan 19, 2026Updated on Jan 23, 2026Product documentationHow long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 4, 2024Updated on Nov 17, 2025FAQ8How do I trade with OKX on TradingView?
Select Transfer menu from the dropdown of Assets option on OKX web page Perform funds transfer on the following page Check your assets on the Trading page Note: Select the assets you have and would like to transfer out. Transfer a certain amount into a trading account. After you have transferred successfully, start your trading journey.How do I start trading in TradingView?Published on Jul 29, 2025Updated on Jan 20, 2026FAQ62How do I start onboarding as an institutional user?
This helps ensure document clarity and completeness for compliance review.I have additional questions about corporate verification For further inquiries related to corporate verification, please contact us via OKX Assistant. When reaching out, please describe your question in detail so our specialist can provide an accurate response as quickly as possible.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ50How do I add my emergency contact?
The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026FAQ240What can I do if my device is running in an unsafe environment?
If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ297Trading Signal Bot FAQs
However, it's important to note that each script may have a different approach. For example, some script providers may have included input functions in their script, allowing you to enter messages based on specific signal categories like Enter Long, Exit Long, Enter Short, or Exit Short.Published on Oct 9, 2023Updated on Jan 27, 2026FAQ136How do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ129OKX Beginner's Guide
If you have any further questions, please feel free to check out the Support Center or contact our customer support.Where can I find the Support Center? On the web: To access the Support Center, select the question mark (?) icon next to your profile. You'll find FAQ articles covering topics such as account settings, deposits, withdrawals, and more. Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest.Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1What's a dusting attack?
For the dust attack to take place, the dust sent to your wallet needs to be transferred out of it by its owner. The attacker wants you to send this dust to your other wallets alongside other funds. That way, they can connect your wallets to your exchange account and uncover your identity. This only works with centralized exchanges, where you have to go through identity verification to open an account.Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13How do I verify my identity with ID and selfie photos?
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your state ID, passport and driver's license.Published on Sep 4, 2024Updated on Mar 10, 2026FAQ43What's Satoshi test and how do I complete it?
If you have any withdrawals that are currently on hold due to pending Satoshi test verification, rest assured that these will be processed and sent on-chain immediately following successful verification. This ensures that your transactions aren't unduly delayed once verification is confirmed. In the event that the verification times out, you have the option to re-attempt the verification process.Published on May 28, 2024Updated on Feb 17, 2026FAQ58