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Coming soon: Monetise your Livestreams
Dear Orbiter, Orbit platform rewards will be launching soon. Stay tuned for the latest updates!Published on Jan 19, 2026Updated on Mar 9, 2026Product documentationComing soon: Monetize your posts on Orbit
Dear Orbiter, Orbit platform rewards will be launching soon. Stay tuned for the latest updates!Published on Jan 19, 2026Updated on Mar 4, 2026Product documentationWhy is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ992How do I use Merchant Coupon Code?
Expires soon: Be sure to use your coupon before the expiration date. Merchant-specific: Valid only with the listed partner merchant. No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon?Published on May 19, 2025Updated on Mar 24, 2026FAQ19Recurring Buy
It will soon be further extended to other quote curencies. Backtesting of last 2 years: when the sum of the crypto allocation equals to 100%, the bot will calculate the annual percentage yield using the given parameters within 2 years timeframe. 3. Risk reminder and notes At each investment cycle, the fund will be isolated from your trading account and used independently in the Recurring buy bot.Published on Jun 17, 2022Updated on Apr 1, 2025Product documentationTime-weighted Average Price (TWAP)
Sample Case (BTC/USDT) Assume that user A wants to buy BTC contracts below 10,500 USDT as soon as possible without increasing the purchase cost on the current market, so user A sets up a TWAP bot as follows: Bot Parameters Price variance: 1% Price limit: 10,500 USDT Interval: 20s Average amount: 500 contracts Total amount: 10,000 contracts Run the bot After the order is placed, the system will place orders at regular time intervals.Published on Jun 17, 2022Updated on Apr 1, 2025Product documentationWhat's OKX Security Assistant?
Please complete handling as soon as possible afterward.What if handling fails? Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on Jan 15, 2026Updated on Feb 13, 2026FAQ15How do I start onboarding as an institutional user?
To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account. Please check your inbox for updates.Can I cancel individual verification and switch to corporate verification? No.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ53What attestation do we need to agree to when verifying as an institutional customer?
Applicant further agrees to notify OKX in writing before or as soon as reasonably practicable following any information in any Application Documentation or any of the representations, warranties, or statements made by Applicant herein ceasing to be true, accurate, correct, and complete.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131What should I do if there is a payment due for my ACH deposit?
We will send you a confirmation email as soon as this is done.6. What happens if I don't repay by the deadline? You have 5 days from the date the return was processed to complete the repayment. This deadline is automated and can't be extended. If you fail to repay the amount before the deadline, OKX reserves the right to recover the funds from your existing account balance. This may involve liquidating assets in your account to cover outstanding payments.Published on Sep 29, 2025Updated on Mar 13, 2026FAQ1Why hasn't my withdrawal arrived in the account?
Please submit a scam report and contact the relevant authorities as soon as possible.Still can’t find your funds? Contact the receiving platform If you've confirmed the transaction was successful on the blockchain and the correct address and network were used—but the funds still haven’t shown up—it's time to reach out to the receiving platform. Sometimes, the receiving platform may require additional processing time or action from their end to credit the funds.Published on Aug 22, 2023Updated on Apr 9, 2026FAQ20,660Why hasn't my deposit been credited?
That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks. For example, certain token deposits via specific networks may not be supported on OKX.Published on Sep 1, 2023Updated on Apr 3, 2026FAQ13,767How can I protect myself from scammers?
Our specialists will review the case and assist you as soon as possible. 6. How can I avoid being scammed by a “pig-butchering” scheme? In this type of scam, fraudsters may contact you through messaging apps (such as WeChat) and begin with casual conversations to build trust. Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,075How do I safeguard my Web3 wallet from fraudsters?
Transfer the remaining assets to a secure address as soon as possible Delete the compromised wallet and create a new one if necessary To delete a wallet, go to Web3 Wallet's main page > Wallet Management > Edit Wallet > Delete. Securely back up your wallet's mnemonic phrase and private key. Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ989Common scam tactics
The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait." As a new user, the victim expressed confusion about how the gift was sent directly to the scammer's wallet, as he had no intention of transferring any funds. Fake bonus events The user reported being scammed via a fraudulent interaction on Facebook. The scammer promised a reward in exchange for entering a gift code.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,631