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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026FAQ404Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026FAQ199How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 2025FAQ9Flywheel
After the purchase, the user will take profit at the buying price, i.e., choose the dual-investment financial sell-high product at 75,000 USDT.When selecting the profit-taking product, it still needs to meet the minimum annualized return requirement of 10% and a maximum settlement period of 30 days; if at maturity of the profit-taking product, the settlement price is less than 75,000 USDT, the user earns BTC interest income and continues the profit-taking operation.Published on Feb 11, 2025Updated on Aug 14, 2025Product documentationHow do I place a TP/SL with Limit Order?
What's Take Profit (TP) and Stop Loss (SL)? Take Profit (TP) and Stop Loss (SL) are parts of One-Cancels-the-Other (OCO) order. OCO order is a pair of orders that are set simultaneously. If one order is triggered and executed, the other order is automatically canceled. This strategy allows traders to manage their trades more effectively by combining both a TP and an SL order.Published on May 31, 2024Updated on Feb 12, 2026FAQ280What's the Spot DCA bot and how do I use it?
places safety orders and take profit order.Published on Oct 3, 2025Updated on Nov 17, 2025FAQ4How do I verify my identity with ID and selfie photos?
Photo side of ID Back side of IDHow to properly take a selfie while holding my ID?Published on Sep 4, 2024Updated on Mar 10, 2026FAQ44Spot DCA (Martingale)
This cycle is repeated until the price reaches the maximum order count, the take profit level, or the stop loss level, as defined by the user. If the take profit target is reached, then the bot will run the next trading cycle. Traders who believe the price of an asset will increase in the future tend to use this strategy to increase the size of their position — even if it is temporarily declining in value.Published on Apr 27, 2023Updated on Aug 5, 2025Product documentationHow do I add funds from portfolio to my Pay balance?
Only X Layer is supported currently via this functionality.How long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I withdraw USD with Bank transfer (ACH)?
It usually takes up to 3 business days for your bank to receive the funds, but the actual timing may depend on your bank.Why can't I withdraw all of my funds via ACH bank transfer? When you deposit funds via bank transfer (ACH) on OKX, the amount is credited to your account immediately. However, these funds may not be available for withdrawal right away. ACH transfers processing between the banks can take up to 3 days to fully complete.Published on Feb 4, 2025Updated on Feb 18, 2026FAQ11How do I turn on the cool-off period?
It provides a way to take a step back, avoid impulsive decisions, and regain clarity during high-stress trading situations. Once activated, the cool-off period temporarily restricts your ability to engage in futures trading, ensuring you take the necessary time to reassess your strategies or financial goals. Importantly, this feature is irrevocable once enabled, meaning you cannot end the cooling-off period prematurely, reinforcing its role as a safeguard for responsible trading behavior.Published on Nov 27, 2024Updated on Sep 10, 2025FAQ20How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on Mar 28, 2024Updated on Jan 2, 2026FAQ5How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 2025FAQ78How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Mar 4, 2026FAQ73How do I supercharge my trading with Alertatron's automated solutions?
OKX traders can now leverage Alertatron's tools to take their craft to the next level: Automated trading Signal automation: orders are automatically executed on any signals. Fast order execution: orders execute in less than a second from an alert triggering on TradingView. Powerful algorithmic orders: stop Loss and Take Profit orders can be automated at your desired targets. You can also place non-linear scaled orders, time-weighted entries, trailing orders, or run fully managed positions.Published on Mar 28, 2024Updated on Oct 8, 2025FAQ1