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What are sanctions?
OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary? Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on Nov 17, 2025FAQ3How do I protect my account from Trojan horse takeovers?
Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once. Use separate accounts where possible for critical services. Your awareness is your first line of defense.Published on May 30, 2025Updated on Feb 5, 2026FAQ12Get started with Orbit livestream
Copy the stream key and stream URL, and paste it into your preferred external streaming software. The following screenshots use OBS as an example. Paste the stream key and stream URL into your external streaming software. Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationHow do I use a physical security key to protect my account?
Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key? A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ18,322How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 24, 2026FAQ20How do I manage my tax account and documents?
Once generated, you can also download your full Transaction History for use with software like TurboTax. Navigate to the Tax Center by entering via the Menu optionWhy does my tax form show a different date than my local records? OKX uses Coordinated Universal Time (UTC) for all tax reporting. A transaction occurring late on December 31 in the US might be recorded as January 1 UTC and will appear on the following year’s tax form.How do I update my SSN or Taxpayer ID?Published on Nov 4, 2025Updated on Feb 13, 2026FAQOKX Learn to Earn: BTC halving 2024 event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.Published on Mar 26, 2024Updated on Aug 28, 2025FAQ6,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta.Published on Dec 26, 2023Updated on Apr 3, 2026FAQ4,135Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,649What's OKX Security Assistant?
You’ve recently installed software or plugins from unknown sources, run suspicious installers, or opened suspicious attachments. Can verify first, then handle (but don’t delay long-term) The risk level is medium, and you can clearly associate it with legitimate software components you installed. It’s still recommended to verify: Process path Source Whether there’s abnormal auto-start behaviorHow do I handle risks? Please prioritize “clean / uninstall” actions.Published on Jan 15, 2026Updated on Feb 13, 2026FAQ22Introduction of rules on OKX Connect
for technical access After your onboarding, the institutions can test online trading, and monitor the trades from Connect Dashboard, and the onboarding process is completed 4.Published on Feb 9, 2026Updated on Mar 2, 2026Product documentationWhat can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ299How do I set up wallet release for my DEX trading wallet?
Software installation pop-up (Windows): close any pop-ups prompting you to install additional software.Published on Sep 24, 2025Updated on Nov 17, 2025FAQ1OKX to delist ICE spot trading pairs
Token migration: According to the official ICE plan, starting from December 17, 2025, users will be able to transfer their ICE tokens to a self-custodial wallet within the Online+ app and upgrade them to ION tokens. Suspension on crypto deposit: We have suspended the deposits of the crypto mentioned above, starting from 11:00 UTC on December 11, 2025. Please manage your assets promptly. Once the delisting is complete, you can find your assets under Assets > Untradable assets.Published on Dec 11, 2025Updated on Feb 11, 2026AnnouncementsHow can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on Aug 17, 2023Updated on Apr 17, 2026FAQ3,703