I updated the app but can't verify my passkey. What should I do? iOS users Android users Passkeys are stored in your Apple ID's iCloud account. You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above.

Alternatively, you can create a new Passkey with the help of the old phone4. What to do if the Pay Passkey limit is reached? A maximum of 3 Passkeys can be created per Pay account. You must delete unnecessary Passkeys in the Passkey management center.5. When do I need to reset my Pay Passkey? When logging into the same Pay account across devices: Unable to log into their old cloud account to sync Passkey. Unable to use the old device to sync Passkey.

Using different browsers will lead to a slightly different user experience.Rename passkey You can go to Profile > Security > Security center > Passkeys > Manage to rename your passkey to help you identify it easily. Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

What's the difference between DEX trading wallet passkeys and passkeys for Exchange or Pay? The DEX trading wallet and Exchange share the same passkey. To use it in CeDeFi, you'll need to authorize it on Exchange first. The Pay passkey is separate and doesn't affect your DEX or Exchange passkeys.8. How do I transfer my assets if my device doesn't support passkeys? Asset transfers must always be approved with your personal passkey. Our platform cannot modify or use your passkey on your behalf.

If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay. The Pay passkey is solely used for signing transactions within the Pay environment.Why is using a third-party passkey manager not recommended? Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations.

Activation complete: once the wallet is created successfully, you can start trading on supported chains.How do I manage the Passkey for my DEX trading wallet? Go to the User Center in the top Menu > Security Settings > Passkeys > DEX. Note: You can rename or delete Passkeys in this section. If only one Passkey remains, it cannot be deleted.What important item I should take note of? Your Passkey is the only credential for recovering your wallet and signing transactions.

Create: before making your first CeDeFi trade, you'll be required to create your passkey wallet to hold your DEX assets. Your device generates a passkey for your wallet. If you don't have one when you attempt to trade, you can create or restore your wallet directly in the app using a passkey (iOS 16+ or Android 7+ with Google services enabled).

Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.

: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center page Select Passkeys Check if there are any Passkeys you didn’t create.

Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.

Once the identity verification is done, return to the homepage and set up your passkey. Learn more here.4. How do I make a payment on Pay?

The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.

SMS code, Authenticator, Passkey) and select Withdraw to complete the cash withdrawal process. Please note your bank may charge additional fees to receive the withdrawal.