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What is sub-account?
Regular users can create a maximum of 5 sub-accounts; VIP users can create 20-30 sub-accounts depending on your tier. You can view your tier permissions. If you'd like to enable more trading modes for a sub-account or delete a sub-account, you can only proceed on the web.How do I log in to my sub-account?Published on Aug 22, 2023Updated on May 18, 2026FAQ1,849How do I transfer/deposit crypto with my sub-accounts?
I transfer crypto from my sub-account to main account?Published on Jan 14, 2025Updated on Apr 3, 2026FAQWhat's demo trading and how do I use it?
Once you've switched to Demo trading mode on our platform, you can select any market of interest and start placing trades using the virtual money allotted to your account.What types of trading can I simulate with OKX’s demo trading feature? Our demo trading feature allows you to simulate a range of trading types, including spot, margin, futures and options trading.Can I create sub-accounts in demo trading? No. Demo trading doesn't support creating or managing sub-accounts.Published on Dec 12, 2023Updated on May 18, 2026FAQ1,003What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026FAQ242What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026FAQ114How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on May 15, 2026FAQ13,912What is trigger order?
Advanced mode: go to Activity › Orders tab › Buy/Sell sub-tab. This sub-tab only appears if you have at least one trigger order. Note: cancelled orders don't appear in past activity. Completed orders show without a status label; failed orders show with a Failed label.Order status and notificationsWhat statuses can my trigger order have? Pending — Your order is placed and waiting for the market to reach your trigger price.Published on May 8, 2026Updated on May 18, 2026FAQHow do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on May 18, 2026FAQ69,657Open interest limits of contracts
Single user position limits In any specific futures, if the open positions and orders (across the main and sub-accounts) reach or exceed the maximum limits of open position percentage per user and open position limit per user, position limit rules will apply to the main and sub-accounts. Once the position limit rules are triggered, the system rejects any new opening orders in this futures. Reduce-only orders are not restricted by this rule.Published on Mar 22, 2025Updated on Apr 16, 2026Product documentationWhat should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ11What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on Apr 3, 2026FAQWhat should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 2026FAQ27General X Drops Campaign Terms and Conditions
Sub-Accounts: Participation is restricted to the main account only. Sub-accounts are not eligible to participate, and earnings of sub-accounts will not be included in the calculation of the main account. Taxes and Fees: Any and all applicable taxes, fees, and additional expenses related to the acceptance and use of the reward are the sole responsibility of the individual reward recipient. Service Providers by Region: Users are serviced by specific entities based on their residency.Published on Feb 12, 2026Updated on Mar 3, 2026FAQ3.1M+ $SENT X Drops campaign terms and conditions
Sub-Accounts: Participation is restricted to the main account only. Sub-accounts are not eligible to participate, and earnings of sub-accounts will not be included in the calculation of the main account. Taxes and Fees: Any and all applicable taxes, fees, and additional expenses related to the acceptance and use of the reward are the sole responsibility of the individual reward recipient. Service Providers by Region: Users are serviced by specific entities based on their residency.Published on Feb 4, 2026Updated on Feb 5, 2026FAQ8M $SPACE Drops Campaign Terms and Conditions
Sub-Accounts: Participation is restricted to the main account only. Sub-accounts are not eligible to participate, and earnings of sub-accounts will not be included in the calculation of the main account. Taxes and Fees: Any and all applicable taxes, fees, and additional expenses related to the acceptance and use of the reward are the sole responsibility of the individual reward recipient. Service Providers by Region: Users are serviced by specific entities based on their residency.Published on Jan 27, 2026Updated on Jan 27, 2026FAQ