FAQ

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Trade Like A Pro hype rules
Published on Sep 25, 2023Updated on Aug 28, 202511
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Jan 9, 20266,013
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I change my email?
Published on Sep 6, 2023Updated on Jan 26, 20263,954
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
What can help prevent P2P crypto scams and protect my assets?
Published on Sep 2, 2023Updated on Nov 17, 20251,456
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jan 26, 202613,502
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Jan 26, 2026945
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Feb 2, 202613,475
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,655
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Jan 27, 2026413
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Feb 2, 202666,121
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 5, 202621,185
What is sub-account?
Published on Aug 22, 2023Updated on Jan 27, 20261,793

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