If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.

Is the Risk/Reward tool available on both desktop and mobile platforms? The Risk/Reward tool is primarily available on the desktop version of our trading platform. For mobile users, while the full functionality might be limited, you can still analyze risk and reward by manually calculating ratios using the price levels and utilizing other charting tools available in the mobile app.3. How does the Risk/Reward tool assist in volatile markets?

Mobile verification The mobile verification feature allows users to receive codes on their mobile devices to confirm fund withdrawals, password changes and changes to other settings. For more details, you can learn about it here. Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity.

Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document.

Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.

You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.

Mobile phone bills are not acceptable. Note: The POA must list your residential address. The name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. Bank statements, payslips, utility bills and statements issued from the National Address portal must be issued within the past 3 months You can either submit a clear photo of the original POA or a PDF file.

Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select Share now to start sharing your order Select the chat you'd like to share your order on and your order will be shared as text on the chat platforms on your mobile

Settings to enter the User Center Select Profile and select the OKX TR account option under the Linked accounts section, you'll then be directed to the connecting page Select OKX TR account option under the Profile > Linked accounts section in the User Center Once you're on the connection page, select the Link option Start the linking process of your OKX and OKX TR accounts Proceed to select Continue to continue the process of linking the accounts Note: Make sure you have the OKX TR app on your mobile

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

We will not proactively reach out via mobile phone calls, SMS, or any external platforms. Any phone call claiming to be from OKX is a scam and always remain vigilant.2. Avoid clicking on suspicious links Scammers often send phishing links or malicious software in group chats to lure users into clicking. Once you interact with these links, your personal information may be leaked at best, and your assets could be stolen at worst.

Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new device is involvedWhat type of account activities will be restricted for me?

Enter your P2P trading profile, either on the web or on your mobile. Create a new ad or modify an existing ad. Create your ad for P2P trading Select your preferred mode from the list: Public, or Private in the Marketplace option. Select your preferred marketplace to start P2P trading