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Why can’t I see or use my crypto balance?
Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OKX Assistant at the Support Center.What are the basic steps I need to complete?Published on Oct 14, 2025Updated on Jan 27, 202623Why hasn’t my deposit arrived yet?
If you see your transaction pending on the blockchain but not in your wallet, you may need to wait a while for a few blocks to be confirmed. If you don’t see the transaction pending on the blockchain, this means your transaction hasn't gone through. Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address.Published on Mar 27, 2024Updated on Sep 12, 2025309Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on Jun 30, 2022Updated on Sep 10, 202511Passkey FAQ
You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in?Published on Mar 19, 2025Updated on Mar 4, 2026117How can I send/accept payments in IM on Pay?
If a friend sends you crypto, you’ll see a payment icon in the chat. Tap the icon and select Receive to accept the assets. Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202639How do I find the supported cryptocurrencies and networks?
You can see all the networks that support this cryptocurrency by selecting from the dropdown menu. Some cryptocurrencies, like SOL, only support deposits on a single network. After selecting the cryptocurrency, a pop-up will appear on the page to provide a notification.2. Withdraw Open the official website. Click on Asset in the upper right corner, then select Withdraw and choose your cryptocurrency and network.Published on Jan 28, 2025Updated on Feb 9, 202611Lead trader: why is the total order in the Lead Trade and Open position tabs different?
When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on May 13, 2024Updated on Feb 9, 202632How to get started with Savings Starter?
OKX reserves the right to interpret the terms and conditions of this promotion as it sees fit, and reserves the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service for more information. OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © OKX All rights reserved.Published on Sep 5, 2023Updated on Feb 9, 20262,372How to share the P2P trading ads?
Share your ads by selecting the Share icon You'll see QR code being displayed along with the details of your ad. Select Save to save it to your phone and start sharing it with your audience right away. Save the QR Code and share it to proceed with trading You can also share the ad by copying the link and sharing it with your audience. On the Web On the P2P trading page, select More and select My ads.Published on Sep 1, 2023Updated on Nov 17, 202582How do I set up wallet release for my DEX trading wallet?
If you see a warning, go to System Settings > Security & Privacy > Security, select Open Anyway > Open Anyway again, then enter your Mac password. If you see an access error: Right-click the Wallet-Release-main folder and select New Terminal at Folder. Type chmod 755 offBoarding_Mac_script.command and press Enter. Double-click offBoarding_Mac_script.command again. After setup, you will see a node_modules folder and a .env file. On Mac, .env files may be hidden. Press Command + Shift + .Published on Sep 24, 2025Updated on Apr 6, 202666How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Dec 3, 2025196How do I publish or subscribe to a signal on Signal Marketplace?
Your signal will be under review by our team After a signal is approved, you can see it in Paid signal/ Free signal option depending on your fee model, and all users will be able to see it in the Signal marketplace Look for the status of your signal after publish If you want to create and publish a new signal: Go to the signal bot creation page and select Add custom signal Enter your signal name and description and select Create signal Once all good with the details, select Create signal Set up yourPublished on Mar 12, 2024Updated on Mar 4, 202644How do I automate my trades?
You'll be seeing all of our bots here. If you’re familiar with bot trading, you can create the bot you want by selecting the bot and selecting Create. Scroll down and select Bot Marketplace. Here you'll see all the trading bots currently running. Select a bot: at the moment, you can select and view the running bots from Smart portfolio, Recurring buy, Spot grid, and Future grid. You can sort these bots by Profit and Loss rate, number of copies or maximum drawdown.Published on Oct 1, 2024Updated on Nov 17, 202510OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service and SourceForge Review Guidelines and Terms of Use for more information. OKX and/or SourceForge are not responsible for technical, pictorial, typographical, or editorial errors or omissions.Published on Aug 7, 2023Updated on Aug 28, 202555Copy traders FAQ
Ranking by Overview You can also select Overview to see a comprehensive ranking of lead traders, which we calculate by weighting multiple indicators for each trader.Published on Sep 1, 2023Updated on Apr 6, 2026181