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What can I do if I trigger risk control?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions.Published on Sep 13, 2023Updated on Jan 26, 20261,799How can I reduce trading fees?
The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid. To qualify, the invited users must meet the following requirement: The trading volume of any single order must be at least 50 USDT.Published on May 19, 2025Updated on Apr 21, 202665Tradeback voucher FAQ
If you activate a new voucher, your currently activated voucher will be de-activated. De-activated vouchers can no longer be used. Select the Activate button to activate your voucherHow do I check which trades are eligible? In each tradeback voucher, click on the Information icon (i) to check the voucher details. In the Voucher details section, we display the eligible trading products and base currencies.Published on Nov 6, 2025Updated on Jan 20, 202641USDⓈ contract FAQ
How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Is USDG exposed to de-peg risk as well?Published on Oct 17, 2025Updated on Apr 21, 20264Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours.Published on Sep 26, 2024Updated on Apr 21, 20261,101What onboarding information is required for a Publicly Traded Company?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. For a publicly traded company, this also includes persons having significant control over the company’s voting rights.Published on Oct 13, 2023Updated on Feb 12, 202676What onboarding information is required for a family office?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 202670What onboarding information is required for a privately owned financial institution?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Sep 27, 2025167Why can't I join or claim rewards from a campaign?
Unable to claim rewards due to risk control If you are unable to claim rewards due to risk control, it indicates that abnormal trading or operational behavior has been detected. Risk control rules and evaluation criteria may vary across different campaigns. This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign.Published on Jun 10, 2025Updated on Apr 6, 202614,424What onboarding information is required for the government-owned enterprise?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership and control are exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Apr 6, 202661How do I handle account restrictions on OKX?
If your account actions or transactions trigger the platform's risk control rules, it may result in partial or complete functionality restrictions. Please follow the prompts or contact customer support for assistance.Scenarios that trigger platform risk control rules1.Published on Mar 17, 2023Updated on Apr 21, 2026864What onboarding information is required for a fund?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Feb 12, 2026119What onboarding information is required for a privately owned company?
UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.Published on Oct 13, 2023Updated on Feb 12, 2026280What's the multisig scam?
These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the scammer, leaving you unable to access or manage your assets.Published on Aug 20, 2024Updated on Sep 12, 202599How do I trade with different order types?
Limit Order Offers control over the execution price, making it useful in less volatile markets. TP/SL (Take Profit/Stop Loss) Allows control over the execution price and is beneficial in volatile markets. Advanced Limit Orders: Post only Enhances control over fees and execution prices, making it advantageous in volatile markets. Advanced Limit Orders: Fill or kill Ensures complete execution of orders, which is useful for large orders in volatile markets.Published on Jun 18, 2024Updated on Apr 6, 2026387