All
FAQ
Announcements
Product documents
How do I become part of the OKX P2P Merchant Program?
To better regulate platform Makers, we recommend that you carefully read the "OKX Platform P2P Merchant Program transaction Code of Conduct" before applying. During the review process, you will be asked questions about platform transaction rules and related procedures. Please prepare in advance to avoid your application being rejected due to insufficient preparation. To become a P2P Merchant...Published on Nov 25, 2022Updated on Jan 29, 2026717How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on Dec 12, 2024Updated on Oct 15, 202578How do I claim McLaren Race Rewind NFT?
If you haven't created a wallet or need to import your wallet to be part of the McLaren Race Rewind, visit here to learn more.How do I claim the McLaren NFT on OKX Marketplace? Visit the Drops Page and over there, select Claim Select Claim to start the claiming process This will prompt a confirmation signature in your wallet.Published on Jun 13, 2024Updated on Sep 12, 202527How to withdraw, trade and stake WLD tokens on OKX wallet?
The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on Jul 28, 2023Updated on Feb 12, 2026103How do I level up my trades with Mizar?
Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up.Published on Mar 28, 2024Updated on Jan 2, 20265How do I generate AI artwork on OKX marketplace?
Whether you're a seasoned artist or just discovering your creative side, OKX invites you to be part of this exciting journey into the world of non-fungible tokens, where art knows no bounds. Explore, create, and embrace the NFT revolution with OKX.Published on Nov 13, 2023Updated on Sep 12, 202523How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on Sep 12, 202528How do I link my OKX account to OKX TR account?
Note: when your account is successfully linked with your OKX TR account, you'll be seeing Linked status on the OKX account part under the Linked accounts section. Enter into the Withdraw page to start the withdrawal processPublished on Mar 3, 2026Updated on Mar 30, 20265VIP rate adjustment FAQ
As part of this adjustment, the entry requirements and corresponding fee benefits for each VIP level have been updated. After the adjustment takes effect, if your trading volume remains unchanged, your VIP level will be automatically upgraded by one level (for example, from VIP 5 to VIP 6), and the new fee rates will apply automatically.Q7: Is this adjustment permanent? Will there be further adjustments in the future? This adjustment is part of our ongoing optimization efforts.Published on Nov 3, 2025Updated on Feb 1, 2026How do I trade when my balance is locked by open orders?
If you’re unable to place an order because of insufficient balance, it’s possible that part of your funds is currently locked. Once these locked funds are released, your available balance can be used normally to place new trades.What are occupied assets? When you place an order at a specified price and it isn’t immediately matched in the order book, the order will remain in the order book as a pending order until it’s filled or canceled.Published on Mar 20, 2023Updated on Jan 30, 2026116Tokenized stocks FAQ
Submit the order Check the My orders part for your orders, and the My positions option for your holdings OKX Wallet web Select a tokenized stock Enter the amount (minimum $20) Submit the order Check the My orders part for your orders, and the My positions option for your holdings5. Where are my funds after placing a trade? Your assets remain in your wallet until the transaction is executed on-chain.Published on Feb 2, 2026Updated on Mar 16, 20267What's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on Jun 24, 2025Updated on Apr 6, 202655Why am I asked to confirm my personal details again?
Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025144Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on Oct 10, 2024Updated on Dec 1, 20256How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on Oct 10, 2024Updated on Oct 8, 202560