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Address type upgrade FAQ
Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.Published on Aug 26, 2025Updated on Jun 3, 2026859Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on May 29, 202649What order types are supported in X-Perps?
Use when: following trends or protecting profits without fixing a single exit level.What advanced order types are available in X-Perps? X-Perps also supports the following advanced order types: Advanced Limit Scale Limit Iceberg orders Note: always review all order parameters carefully before confirming. Order type availability and exact behavior may vary by product configuration and market conditions. To learn more about OKX products, visit here.Published on Apr 9, 2026Updated on May 29, 2026How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on Nov 5, 2024Updated on May 29, 202613What types of partnerships does OKX have?
What are the different types of Drops? We support several activity types to ensure a successful NFT launch: Allowlist/Airdrop Raffle (Subscription): You can complete tasks to qualify for a chance to get an airdrop or be allowlisted for new NFT launches. Tasks include: on-chain tasks such as wallet assets/transaction verification off-chain tasks such as social media interaction verification Launchpad Mint: Users can mint NFTs from your project launch directly on Drops.Published on Jun 18, 2024Updated on May 29, 2026130How do I trade with different order types?
Trading with these advanced order types can significantly enhance your trading strategy. Whether you're aiming for quick execution with market orders or precise control with limit orders and advanced conditions, understanding these options helps you trade with confidence and efficiency. Here’s a comprehensive guide to utilizing these order types, whether you’re a beginner or an advanced investor.Published on Jun 18, 2024Updated on May 29, 2026390How do I identify OKX official accounts?
Self-service tool For quick access, click the button below:How do I verify OKX official accounts? You can now identify official OKX accounts or channels via channel verification.Published on Aug 11, 2023Updated on May 29, 20265,383What's demo trading and how do I use it?
Risk-free trading: one of the biggest advantages of demo trading is that it allows traders to test their strategies and make mistakes without risking any real money. This makes it an ideal environment for beginner traders to learn the ropes and gain experience before trading with real funds. Testing trading strategies: demo trading provides traders with a platform to test and refine their trading strategies without the risk of losing money.Published on Dec 12, 2023Updated on May 29, 20261,007How do I protect myself from new types of phone scams?
If you have further inquiries, please contact customer service through official OKX channels. For more details, please refer to: How to properly verify official channels?Published on Mar 21, 2025Updated on May 29, 20261How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on May 29, 202645How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202617How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Published on Sep 11, 2024Updated on May 29, 202632How do I determine my company type and understand which documents I need to prepare?
Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 2026147What's OKX Security Assistant?
If they differ, there may be a risk.Clipboard tampering test First, record the correct address in Notepad or Notes, then paste it into the input field or address bar. If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on May 29, 202661Scams involving private trading of cryptocurrencies or goods
Be alert to test transactions: If a counterparty initiates small transactions and then suddenly requests a large transfer, immediately stop the transaction.Notes: OKX doesn't support private (offline) transactions conducted outside the platform’s official trading channels. Such transactions aren't protected under OKX’s dispute resolution or risk control mechanisms. If issues arise from transactions completed outside the platform, OKX may not be able to provide assistance or support.Published on Mar 20, 2023Updated on May 29, 202628