All
FAQ
Announcements
Product documents
Why hasn’t my deposit arrived yet?
If your cryptocurrency deposit to your OKX Wallet or exchange account hasn't arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet?Published on Mar 27, 2024Updated on May 29, 2026320What are the spot trading guidelines for copy traders?
Maximum total amount The maximum total you'll invest at one time across all copy trades under one trader. When this value is reached, you'll stop copying new buy orders until you sell spot trade crypto you're holding. Copy trade crypto You'll only copy trades that use this crypto. We recommend keeping this the same as the lead trader. Stop loss for trader The maximum total loss you can accept across all trades under one lead trader.Published on Nov 6, 2023Updated on Jun 5, 2026283What's Jumpstart and how do I earn from it?
ZK - Polyhedra Network Number of participants: nearly 68,690 users participated Number of tokens staked: 4,665.39 BTC & 79,140.73 ETH Maximum earned amount: 173.29 zk (BTC POOL) Maximum earned amount: 121.93 zk (ETH POOL) Average earned amount: 75 - 80 zk MSN - Meson.Published on Jul 17, 2024Updated on May 29, 202638OKX ZERO Trading Fees event FAQs
If the card has yet to be credited in your account after 24 hours of successful enrolment, please reach out to our customer support team for assistance. Check for rebate card and remaining balance here.8. What is the maximum number of rebate cards a user can receive in the ZERO Trading Fees event? The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances.Published on Jul 6, 2023Updated on May 29, 202638Lead traders: Spot lead trading guidelines
Suggest copying >1 month with a maximum total amount of 500+ USDT. Avoid high leverage.Published on Oct 30, 2023Updated on May 29, 2026197What are the most commonly used DApps?
Hamster Kombat: A click-through game on TON where players earn in-game tokens by clicking on digital hamsters. The main goal of the game is to manage a virtual cryptocurrency exchange and upgrade various links to increase passive income. Players play as the CEO of the hamster and invest the earned tokens in marketing, licenses, talent, and new products to develop their own exchange. Catizen: A super casual cat-raising game in the Telegram ecosystem. The gameplay is relatively simple.Published on Nov 15, 2022Updated on May 29, 2026463Will the assets be received right away after I withdraw from another platform?
Before contacting OKX Support, please check the following: If the transaction has not yet completed all required block confirmations, please wait patiently for the confirmations to be completed. If the transaction has already been confirmed on the blockchain but the deposit has not yet arrived in your OKX account, please allow some time as there may be a short processing delay.Published on Mar 17, 2023Updated on May 29, 202653Lead traders FAQ
Please note that the available users you can remove are based on what is displayed on the page — if a user doesn't appear as removable, it means they haven't yet met the requirements above.16. How do I stop lead trading or close my lead trading account? Before you can opt out, make sure you have no open orders or positions.Published on Sep 6, 2023Updated on Jun 5, 2026122Outcomes FAQ
Specific handling is subject to platform announcements.Risk & SecurityWhat is the maximum I can lose? Your maximum loss equals the amount of points used when purchasing shares. Every share’s price range between 0 and 1; there is no margin call or forced liquidation.OtherWhich regions don't support Outcomes?Published on May 20, 2026Updated on Jun 5, 2026366How do I subscribe to Simple Earn Fixed?
Your order may also be extended due to delayed repayment, for a maximum of 14 days. In this case, you'll accrue compensatory interest (the amount can be found on the compensatory interest history screen) hourly. The total interest will be distributed to your funding account when the borrower repays the funds you have lent them.Published on Aug 10, 2023Updated on Jun 4, 202692Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OKX Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on Oct 14, 2025Updated on May 29, 202629How do I use CeDeFi trading?
Slippage settings (including both fixed and dynamic options) define the maximum slippage tolerance. For example, selecting a fixed 1% means the actual execution slippage will not exceed 1%. Selecting a dynamic slippage of 4% means the trade can be executed as long as the slippage is within 4%.Do I still need to pay network fees and transaction fees if my DEX trade fails?Published on Sep 24, 2025Updated on May 29, 20268How do I trade when my balance is locked by open orders?
A pending order refers to an order that hasn’t been executed yet. The funds allocated to pending orders will be locked and can’t be used to place new trades. You can view and manage your pending orders under Open Orders.How to release locked assets? If your funds are locked by pending orders and you want to trade other cryptocurrencies but don’t have enough available balance, you can release the locked funds before placing a new order.Published on Mar 20, 2023Updated on May 29, 2026119How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Rest assured, when you withdraw Grid Profits, the system calculates and provides the maximum amount that can be safely withdrawn without compromising the bot’s ongoing operation. While Grid Profits represent an estimate of realized gains from completed grid trades, the amount you can actually withdraw may differ.Published on Jun 20, 2025Updated on May 29, 202658Outcomes User Guide
Once the sell order fills, your position decreases and the corresponding xp returns to your balance.If your order hasn't filled yet, select Open Orders to view it.To cancel an order, select Cancel. Once cancelled, the locked xp is released automatically.Published on Jun 2, 2026Updated on Jun 4, 20261