White Glove OTC User Agreement
Published on 3 November 2025
1. Overview
1.1 The White Glove OTC Service governed by this User Agreement (the “Service”) is offered by OKX SG Pte. Ltd. (“OKX SG”, “we”, “our”, or “us”).
1.2 The White Glove OTC User Agreement (these “Terms”) governs your use of this Service and related services entered into by and between you (the “User” or “you”) and OKX SG. It is legally binding upon you and OKX SG. By accessing the Service and other relevant services provided by OKX SG, you agree and confirm that you have carefully read and fully understand the terms and conditions under these Terms (including any amendments made by OKX SG at any time), including the terms which exclude or limit our liabilities under these Terms, and the terms that exclude or limit the rights of the Users. If you do not accept these Terms or the contents of these Terms, or refuse to acknowledge and agree with our right to unilaterally modify these Terms at any time, please immediately stop using and accessing the Service on OKX SG. Unless otherwise provided in these Terms, the capitalized terms used in these Terms shall have the meaning provided in the OKX SG Terms of Service.
1.3 The contents of these Terms also include OKX SG's various system specifications, other agreements or rules in connection with or related to these Terms or this Service, and other relevant agreements and rules regarding the services that OKX SG may provide from time to time. Once the aforementioned contents are released or published, they are an integral part of these Terms, and you shall be legally bound by them. By using this Service, you confirm you have read, understood, and accepted these Terms, the OKX SG Terms of Service, the OKX SG User Specific Risk and Safeguarding Disclosures, Risk & Compliance Disclosure, any relevant terms and conditions, service terms, user agreements, transaction and operation rules, policies, announcements and other rules (as amended and restated from time to time) published by OKX SG from time to time in connection with this Service (“User Agreements”), and that you agree to be legally bound by any and all terms and conditions thereof. Unless you have read and accepted all the terms and conditions of these Terms and applicable User Agreements, you are not authorized to and shall not use this Service or any of its corresponding services.
1.4 The Terms and any applicable User Agreements constitute the entire agreement and understanding regarding the use of any or all of the Service, and any manner of accessing them, between: You and OKX SG, depending on your location, nationality, services used, and your level of KYC and/or KYB completed.
1.5 These Terms shall supplement the OKX SG Terms of Service. In the event of any conflict or inconsistency of any term or provision set forth in these Terms and the OKX SG Terms of Service, these Terms shall prevail. All other provisions of the OKX SG Terms of Service not modified by these Terms shall remain in full force and effect.
2. Eligibility to Use the Service
2.1 Eligibility and Access. You understand and acknowledge that:
You have agreed to abide by the OKX SG Terms of Service and you are eligible and not prohibited from using the services defined therein, including the Service;
You have the experience and risk tolerance to use the Service, and have the experience and knowledge to invest in non-guaranteed DPT products;
You should carefully consider and use clear and independent judgment to evaluate your financial condition and risks related to the Services before making any decision to use this Service, and bear all the losses arising there from;
In order to use the Service, you have the ability to perform operations on the internet;
You agree to abide by the applicable local laws and regulations in your jurisdiction you abide in your use of the Services.
You are the legal owner of the DPTs in your OKX SG account and represent and guarantee that the sources of these DPTs are legal.
You are subject to applicable Asset Under Management (AUM) requirements in order to use the Service.
You must be authorised under applicable local laws to engage in spot, fiat and or derivatives trading.
You must explicitly opt-in in writing and be approved by us to use the Services.
Access to the Service is subject to OKX SG product restrictions applicable to your Account on OKX SG.
Access to the Service is subject to OKX SG internal approval and may be denied or revoked at any time without prior notice at our sole discretion.
2.2 You agree and undertake that:
You shall not use the Service for any illegal purposes, including but not limited to illegal gambling, money laundering, fraud, extortion, data breaches, terrorist financing, and any other violent activities or any businesses prohibited by any applicable law;
You shall not conduct, initiate or promote any forms of market manipulation or other forms of illegal conduct, including but not limited to illegal gambling, machine-gunning (repetitive and excessive execution), misuse of indicative pricing for benchmarking, money laundering, fraud, extortion, extortion, data breach, terrorist financing, and any other violent activities or businesses prohibited by the law.
Violation of these behavioral standards may result in temporary or permanent suspension from Service access at OKX SG's sole discretion.
3. Risk Management
3.1 The Service relies on various measures to control risks, including but not limited to:
(collectively, the "Measures")
You must refer to the provided links for a detailed description of each Measure. The content of these links forms an integral part of this Agreement. OKX SG reserves the right to introduce additional risk control Measures and to update the content of the linked documents or these Terms at any time, in accordance with the provisions herein. Where material updates are made, you will be required to confirm your acceptance of the updated Terms before continuing to access the Service. Your continued use of the Service shall indicate your acceptance of the updated Terms.
3.2 If the size of your positions or open orders accumulates to a level that poses a risk to other users, OKX SG reserves the right to unilaterally cancel your orders or close your positions or orders in part or in full with no prior notice to you.
3.3 We shall at our sole discretion determine the specific details governing the Services and RFQ, including margin ratios, ADL, the Forced Repayment Mechanism, and other relevant terms as outlined in the applicable FAQs, guidelines, and pages on the OKX SG website (collectively, the "Governing Details"). Upon publication on or by OKX SG, the Governing Details shall be incorporated by reference into and constitute a part of these Terms. You are solely responsible for periodically reviewing and remaining informed of any and all such changes. In the event of any conflict between the Governing Details posted on or by OKX SG and the general text of these Terms regarding the Measures, the Governing Details posted on or by OKX SG shall prevail.
3.4 OKX SG reserves the right to unilaterally modify these Terms (including the Governing Details) at any time without prior notice. The revised content will be posted on or by OKX SG. Please regularly check the latest information posted there to inform yourself of any changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes. If you do not agree to or accept the revised content, please stop using the Services.
4. Service
Instructions via Oral and Electronic Communication. You are deemed to have read, understood, and irrevocably accepted and agreed to the entirety of these Terms by your continued provision of any instruction via oral or electronic means. If you do not agree with any of the terms set out above, please notify your OKX SG Client Representative immediately and do not continue to provide instructions through oral or electronic means.
OKX SG provides a Request-for-Quote ("RFQ") service that facilitates price discovery for products listed on OKX SG through quotes, which are essentially non-binding prices provided to you. Such quotes can be obtained by contacting OKX SG via instant messaging applications indicated by OKX SG, including but not limited to WhatsApp or Telegram (collectively "Authorized Messaging Services" and individually an "Authorized Messaging Service").
OKX SG may charge you any fees or commissions for providing RFQs. We will update you with our current fees from time to time.
4.1 Acceptance of Instructions
4.1.1 Oral and Electronic Communication: You acknowledge and agree that instructions for your Account, including RFQs, trades and orders, may be given to OKX SG orally (e.g., telephone) or electronically (e.g., instant messaging). OKX SG is expressly authorized to rely and act upon any instruction it reasonably believes is given by you, and such instructions will be binding on you. If an instruction is transmitted via the Authorized Messaging Service from your verified mobile number provided to OKX SG, OKX SG is not required to verify the identity of the sender or the accuracy of orders.
4.1.2 Use of Authorized Messaging Service: You confirm that you request and authorize OKX SG to accept instructions from you made through an Authorized Messaging Service associated with your verified mobile number with OKX SG. You understand and agree that such communications and instructions may only be accepted from official OKX SG accounts with the Authorized Messaging Services and may involve the use of third-party platforms which enable encrypted communication within third-party messaging apps.
4.1.3 Instructions Protocol: You acknowledge and agree that OKX SG’s reliance on any instructions from you made through an Authorized Messaging Service associated with your verified mobile number with OKX SG is strictly conditional upon your full and exact compliance with the specific instruction confirmation protocol established and communicated by OKX SG.
(a) For all price-sensitive instructions, including the acceptance of a quote, your instruction must contain the specific, mandatory confirmation word as prescribed by OKX SG, which may be updated from time to time, and communicated to you by your dedicated OKX SG Client Representative.
(b) You expressly acknowledge that if you use a common confirmation word such as "Confirmed", or similar language, it shall irrevocably refer and apply only to the immediately preceding, last-provided quote, price, or transaction details communicated by OKX SG via the Authorized Messaging Service. OKX SG shall not be liable for any action taken on the basis of a confirmation that is ambiguous or refers to a previous or non-current quote.
(c) Any instruction that fails to include the mandatory confirmation word or otherwise deviates from the prescribed confirmation protocol shall be deemed an ambiguous or inconsistent instruction under Clause 4.2, and OKX SG reserves the right to refuse, delay, or act upon it based on reasonable interpretation, with no liability to you for any resulting loss, error, or price variance. You bear all risk for any non-compliant instruction.
4.2 Execution of Instructions
4.2.1 Acknowledgement of Instructions: Instructions given in writing or orally are only deemed valid upon your receipt of the express acknowledgement from OKX SG that the instruction has been received. You acknowledge that OKX SG is not obliged to act upon any instruction and reserves the right to refuse any instruction without giving a reason, or to refrain from acting on instructions pending authentication and/or clarification of the same.
4.2.2 Irrevocability and Status: Instructions, once properly issued by you in compliance with Clause 4.1.3 and accepted by OKX SG, are treated as irrevocable. Unless you specify otherwise each time, instructions will be executed on a first in, first out basis. Any ambiguous, incomplete, or inconsistent instruction (including any that fails to comply with Clause 4.1.3) may be acted upon based on a reasonable interpretation, and you shall not hold OKX SG liable for such action. Instructions that do not specify if they are confirmations or changes will be treated as new instructions.
4.2.3 Execution Constraints and Price Risk: OKX SG will endeavor to execute all accepted instructions within a reasonable time. However, you acknowledge that due to various constraints, including: (a) volatility in Digital Payment Token prices or exchange rates; and/or (b) any requirement under Applicable Laws, including those pertaining to the prevention of fraud, money-laundering, terrorist financing, and sanctions, OKX SG may not always be able to execute at the prices or rates initially quoted to you. Notwithstanding any quote provided, OKX SG retains the final right to review and confirm the price and the RFQ, Order or Trade before execution, and the transaction is only final and binding upon express confirmation by OKX SG. You accept that a delay and/or failure in processing your instruction may occur, and you further agree to accept and be bound by the outcome of any transaction entered into by you, regardless of any price variance or delay resulting from the application of this clause.
4.3 Client Risk and Limitation of Liability (Disclaimer)
4.3.1 Client Assumption of Risk: You expressly acknowledge and agree that all risks associated with instructing OKX SG via oral or electronic communication are borne solely by you.
4.3.2 Substantial Messaging Risks: You acknowledge that communication through a third-party messaging app can involve substantial risks including, but not limited to:
Potential loss of confidentiality and legal privilege. Communications sent via the Authorized Messaging Services may not be encrypted or protected by attorney-client privilege. Do not use these services to communicate confidential, sensitive, or privileged information.;
Sending of communication to an unauthorized person;
Interception and/or hacking of your communication;
The unauthorized instruction or transfer of assets by a third party successfully impersonating you;
The manipulation of contents and/or the sender’s phone number or other details;
The forging of non-original signatures in any communication; and
The loss of data or damage to hardware caused by viruses, bugs, and/or other harmful or malicious script or software.
4.3.3 Third-Party Service Providers' Terms: You are responsible for referring to the terms published by each external service provider for details on how such providers may access and/or process your information.
4.3.4 Non-Liability: OKX SG shall not be liable for any loss, error, or delay resulting from the use of these communication methods, including those inherent to the risks detailed above. This includes, but is not limited to, risks of miscommunication, misunderstanding, or instructions purportedly given by unauthorized persons, even if it is subsequently proven that the instruction was not yours.
4.4 Record-Keeping and Indemnity
4.4.1 Recording and Evidence: OKX SG is entitled to record all telephone conversations and electronic communications (including those sent via the Authorized Messaging Services) relating to RFQs, Orders, Trades or any instructions concerning your Account, and you agree that these recordings, transcripts, or copies may be used as evidence or to reconstruct evidence in any dispute. However, OKX SG is not obliged to keep or maintain copies of such recordings or transcripts.
4.4.2 Confirmation: OKX SG may, but is not obliged to, perform a call back to your registered number to confirm instructions. Failure to successfully perform a call back may result in OKX SG electing not to act on the instructions.
4.4.3 Indemnity: In consideration of OKX SG acting on your instructions, you shall indemnify and hold harmless OKX SG against all demands, claims, liabilities, losses, damages, costs, and expenses (including legal fees) incurred in connection with or arising from: (a) any oral or electronic communication instruction; (b) acting upon or carrying out any such instruction; or (c) relying on ambiguous, incomplete, or inconsistent instructions. You shall reimburse OKX SG any sums on demand.
4.5 Request for Quote (RFQ)
4.5.1 Initiating an RFQ. You may initiate a request for a quote through an Authorized Messaging Service designated and communicated by OKX SG.
4.5.2 Required Details. To initiate an RFQ, you are required to provide the details of the proposed trade to OKX SG via the Authorized Messaging Service.
4.5.3 Request for Quote. By submitting an RFQ, you acknowledge and agree that the submission constitutes a non-binding request for price information only, and that your subsequent acceptance of a quote is subject to the terms in the "Accepting a Quote" section.
4.5.4 Quote. Upon clear receipt of an RFQ, OKX SG shall use best efforts to provide you with a quote via the Authorized Messaging Service.
4.5.5 Quote Validity. Each quote provided by OKX SG will specify a defined time window during which it is valid ("Validity Window"). The quote shall be deemed to be invalid and will automatically expire if not accepted by you by the end of the Validity Window.
4.5.6 Non-Binding Quote. You acknowledge and agree that the quote provided by OKX SG is a non-binding indication of price.
4.5.7 Review of Quote. You are responsible for reviewing and confirming the quote via the Authorized Messaging Service.
4.5.8 Margin. You acknowledge and agree that you are solely responsible for conducting all pre-trade margin verifications and ensuring the sufficiency of margin. A failure to execute a trade due to insufficient margin shall not invalidate or relieve you of your obligation to perform under the terms of the agreed trade. In such event, where the failure is attributable to your default, you shall promptly remedy the deficiency by topping up the required margin and shall proceed to settle and execute the trade without undue delay.
4.5.9 OKX SG bears no responsibility for any inaccuracies or errors in trade execution.
5. Representations and Warranties
5.1 You hereby represent, warrant and undertake that:
(1) The source of the Margin is legal, and the ownership is not disputed;
(2) The assets you have deposited or will deposit with OKX SG as Margin are unencumbered and free from all mortgages, charges, liens, security interests, or other claims；
(3) The Margin is not subject to any litigation, preservation, mortgage, judicial freeze, and enforcement and thus becomes unenforceable, otherwise you shall be deemed to have breached these Terms and shall bear all responsibilities;
(4) You will not infringe the legitimate rights and interests of OKX SG in respect of the Margin;
(5) You are not on the sanctions list issued by any government and international organizations;
(6) If the above representations, warranties and covenants are no longer correct, complete and valid due to changes in the Applicable Laws and Regulations, or your personal circumstances, you will immediately notify OKX SG in writing.
5.2 You hereby acknowledge that if you breach the foregoing representations, warranties and covenants, OKX SG shall have the right to stop providing you with any and all services (including but not limited to this Service) with no prior notice. If OKX SG suffers losses due to your breach of the foregoing representations, warranties and covenants, OKX SG has the right to hold you liable and you agree to indemnify and hold OKX SG harmless for the breach of these Terms.
6. Limitation of Liability
6.1 Risk Disclosure
(1) YOU EXPRESSLY AGREE THAT YOUR USE OR NON-USE OF THIS SERVICE AND RELATED SERVICES ARE AT YOUR OWN RISK. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY UNDER THESE TERMS, THE SERVICES, ALL PRODUCTS AND SERVICES PROVIDED TO YOU THROUGH THIS SERVICE AND RELATED SERVICES PROVIDED TO YOU ARE STRICTLY OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND OKX SG AND ITS AFFILIATES OR ITS SERVICE PROVIDERS OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES TO YOU OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, NO ERRORS OR OMISSIONS, CONTINUITY, ACCURACY, RELIABILITY OF THIS SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IN CONTRACTS, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. OKX SG DOES NOT MAKE ANY UNDERTAKINGS AND WARRANTIES FOR THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR TIMELINESS OF THE TECHNOLOGY AND INFORMATION IN CONNECTION WITH THIS SERVICES OR OTHER SERVICES PROVIDED BY OKX SG.
(2) NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY OF EITHER PARTY FOR FRAUD, DEATH OR BODILY INJURY CAUSED BY NEGLIGENCE, VIOLATION OF LAWS, OR ANY OTHER ACTIVITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW OR REGULATIONS.
(3) Like any asset, the value of Digital Assets may fluctuate significantly, and there is a huge risk that Users may incur economic losses when buying, selling, holding or investing in Digital Assets and other related transactions. The choice of using and how to use the Services is the User's personal decision, and the User shall bear any and all of the risks and potential Losses. OKX SG does not make any express or implied warranties regarding the market, value or price of Digital Assets. Users acknowledge and understand the instability of the Digital Asset market. The price and value of Digital Assets may fluctuate or collapse at any time. Trading Digital Assets is the free choice and decision of Users, and Users shall solely bear their own risks and possible losses. Your use of this Service means that you confirm and agree: (1) You fully understand all of the risks associated with Digital Assets and related transactions; (2) You agree to solely bear any and all risks and Losses associated with the use of these Services and engaging in any transactions involving Digital Assets; and (3) OKX SGshall not be responsible for any of these risks or Losses or any other adverse consequences.
(4) We cannot guarantee the authenticity, sufficiency, reliability, accuracy, completeness or validity of the content on OKX SG, and shall not bear any legal liability arising therefrom. The User shall rely on the User’s independent judgment to conduct transactions, and the User shall bear all responsibilities for User’s judgment and/or decisions.
(5) DPTs involve a high degree of risk. Using the Service involves market risk, smart contract risk, liquidity risk, oracle risk, volatility risk, and legal and compliance risks, among other risks. Digital Assets are not the legal tender of any government, and their value is not guaranteed by a specific government. The value of Digital Assets may fluctuate greatly. Users shall be fully aware of the above risks and should exercise caution when conducting any transactions regarding Digital Assets. Users of the Service must have sufficient financial capability, maturity, experience and willingness to bear all investment risks and potential investment losses. Thus, Digital Asset investment is not suitable for all investors.
(6) You understand and accept the risks that you may incur by using this Service, and the related losses that you may suffer as a result, including but not limited to:
The key risks of the RFQ are related to market price fluctuations. In a highly volatile market, it may be difficult for users to predict the market price at maturity date; high price volatility of Digital Assets and their derivatives may cause significant or total losses in a short period of time; and you are willing and able to bear all risks caused by market price fluctuations and any economic losses you may suffer;
Once the Digital Assets you hold are frozen due to use of this Service, you will not be able to trade the frozen Digital Assets and accept the risks associated with the inability to trade these Digital Assets, you are willing to bear the risks arising from locking your Digital Assets and any economic losses you may suffer;
If OKX SG terminates this Service for any reason whatsoever, which it may do at its complete discretion, you may not be able to obtain the expected profits within the expected holding period (if any) which may result in the loss of your Digital Assets;
If there is a force majeure event, or a force majeure event that causes the price of Digital Assets to collapse, it may cause loss of your Digital Assets;
Technical abnormalities may occur, which may delay or prevent you from using this Service or conducting related transactions, which may cause loss of your Digital Assets;
Market abnormalities may occur, which may cause loss of your Digital Assets;
In order to maintain the overall health of the market, OKX SG may add, delete or modify the relevant provisions of these Terms, the policies, the terms and conditions or other related User Agreements, service agreements or terms from time to time. Such modifications may benefit or harm you.
You confirm that you fully understand the nature, risks and potential losses related to the Service. Before making a decision to use the Service, you should exercise independent judgment and carefully consider using the Service based on your own investment experience and capability, financial situation, investment objectives, investment period, willingness and ability to bear investment risks, the extent of your understanding of the nature and risks of this product, and other relevant circumstances. The aforementioned risks do not include all the risks and all the market conditions of the user's transactions related to this Service. If you have any questions or concerns, please seek advice from an independent financial advisor and/or legal counsel.
6.2 The trading market is volatile and may change rapidly in terms of liquidity, market and trading dynamics. You are fully responsible and liable for any and all trading and non-trading activities and your account used on or through the OKX Platform. You acknowledge and agree to be fully responsible for all your transactions and non-trading behaviours and omissions on OKX SG or through OKX SG, as well as all gains and losses arising from your use of the OKX SG website and this Service and any other services provided on the OKX Platform. You are responsible for any of your assets and liabilities in your OKX SG Account, and you are responsible for all your obligations for all your financial activities on OKX SG. OKX SG is not responsible for any and all losses arising from this Service and any other services provided on the OKX Platform and shall not assume any compensation or any other responsibility.
6.3 You agree and accept that when you redeem your assets, the time it takes for you to receive the Digital Assets in your account may vary and the assets received and displayed on the Platform shall be final. OKX SG shall not be liable for any losses caused by or related to time differences or discrepancies for receipt of Digital Assets.
6.4 You agree and accept that OKX SG reserves the right to amend the content of this Agreement any time in its sole discretion, including when you are using the Service. OKX SG shall not be liable for any losses arising from your misunderstanding of this Agreement, or your delay of reading the amendments to this Agreement.
6.5 You agree and accept that if the OKX Platform cannot function properly or the Service is interrupted arising from the following conditions, such that you are unable to use the Service or cannot make commands or perform related trading operations, including but not limited to failure, delay, interruption, lack of system response, delayed system response or any other abnormal circumstances, OKX SG and its affiliates shall not be liable for any losses. These circumstances include but are not limited to:
Service suspension for maintenance as announced by OKX;
Hacker attack(s) on the OKX Platform;
Failure to transmit data as a result of telecom equipment failures;
Force majeure events or accidents, such as but not limited to typhoons, earthquakes, tsunamis, flooding, plagues, power outage, war, turmoil, government actions, terrorist attacks and any other events that may lead to the suspension of the OKX Platform;
Service interruption or delay arising from hacking, computer virus, technical adjustment or failure, website upgrades, banking issues, temporary closure arising from government regulations and any other reasons;
Service interruption or delay caused by OKX’s systems being damaged, defective or unable to perform normally for any reason;
Losses arising from technical problems that cannot be predicted or solved by existing technical forces in the industry;
Losses suffered by you or other third parties arising from the fault or delay of the third party;
Losses suffered by you or other third parties arising from changes in laws and regulations or government orders;
Losses suffered by you or other third parties arising from force majeure events or accidents caused by other objectively unforeseeable, unavoidable and/or unsolvable circumstances.
You agree and accept that the aforementioned reasons may lead to abnormal transactions, market interruptions and other possible abnormal circumstances, and OKX SG reserves the right to refuse to or for any reason in its sole discretion to not execute your commands based on the actual circumstances. You understand and agree that OKX SG shall not be liable for any of your losses (including but not limited to direct or indirect losses, actual losses, or loss of possible yield and other similar or related losses).
6.6 Software Protocols and Operational Challenges
Software protocols that underlie Digital Assets are typically open source projects, which means that: (i) the development and control of such Digital Assets are outside of OKX's control, and (ii) such software protocols are subject to sudden and dramatic changes that may have a significant impact on the availability, ease of use, or value of a given Digital Asset. You also are aware of and accept the risks associated with operational challenges. OKX SG may experience sophisticated cyber attacks, unexpected surges in activity or other operational or technical difficulties that may cause interruptions to the Service. You understand that the Service may experience operational issues that lead to delays. You agree to accept the risk of transaction failure resulting from unanticipated or heightened technical difficulties, including those resulting from sophisticated attacks. You agree that OKX SG shall not be responsible or liable for any related losses.
You understand that the technology underlying Digital Assets is subject to change at any time, and such changes may affect your Digital Assets stored on our platform. You agree to be fully responsible for monitoring such technological changes and understanding their consequences for and regarding your Digital Assets. Users conduct all trading and make all related decisions based on their own volition, and OKX SG shall not be liable for any loss or damage incurred as a result of your use of any Services or your failure to understand the risks involved or associated with Digital Asset use in general or your use of our Services.
6.7 OKX SG strictly prohibits unfair trading behaviours. OKX SG reserves the right to enact, under its sole discretion, and take control over your account, if you:
are involved in price manipulation, insider dealing, market manipulation, market distortion or any other malicious wrongdoings to the market;
might be harming other users or OKX SG by exploiting the Service’s vulnerabilities or by other unreasonable means;
are involved in any other activities that OKX SG deems harmful to the overall well-being of the market.
OKX SG also reserves the right to take actions including but not limited to closing your accounts, limiting trading, halting trading, cancelling transactions, rolling back transactions and returning the relevant Digital Assets to any complainant so as to eliminate any adverse effects to the overall wellbeing of the market. In no event shall OKX SG be liable to you for any loss incurred when such action against you happens, and OKX SG has the right to hold you liable and you agree to indemnify and hold OKX SG harmless for the breach of these Terms.
6.8 You agree and accept that OKX SG shall not be liable for any losses caused by the risks described in this Clause 8 of the Agreement (including but not limited to any direct or indirect losses, actual losses or possible loss of profits).
6.9 The aforementioned provisions do not indicate all the risks arising from or related to your transactions through the Platform or all the conditions of the market. Before making any trading decisions, you shall fully understand the relevant Digital Assets; make cautious and prudent decisions based on your own trading objectives, risk tolerance, and financial conditions; and solely bear all risks and losses.
7. Indemnification
7.1 You shall take all possible measures to ensure that OKX SG is held harmless from any damages caused by your use of the Service or other activities related to your OKX SG account, otherwise you shall be liable for losses suffered by OKX SG.
7.2 You hereby acknowledge and agree to defend and indemnify OKX SG from any claims or requests (including reasonable legal fees) resulting from your breach of these Terms, your improper use of OKX SG services, your violation of any laws or infringement of any third party rights, any third party’s actions or omissions with respect to the authorized use of your OKX SG account, OKX SG website, app, and systems (including networks and servers used to provide any OKX SG services, regardless of whether such websites, apps, and systems are operated by OKX, or operated for OKX, or operated to provide OKX SG services to you), and make every effort to hold OKX SG harmless.
8. No Business, Legal, Financial or Tax Advice
The User acknowledges and agrees that no information provided by OKX SG, notwithstanding whether included in these Terms or any other document or statement, shall be deemed as business, legal, financial or tax advice. The User may and should consult his own business, legal, financial or tax advisers regarding especially, inter alia, the individual chances, opportunities, risks, obligations or further costs arising from the reception of and in connection with DPTs under this This Service. OKX SG is not your broker, dealer, agent or consultant. The User acknowledges and agrees that in any transactions or other decisions or activities through which you use any OKX SG Services, OKX SG does not have a fiduciary relationship or fiduciary duty with you. No communication or information provided by OKX SG to you, notwithstanding whether included in these Terms or any other document or statement, shall be deemed, considered or interpreted as investment advice, business advice, legal advice, financial advice, tax advice, trading advice or any other type of advice. You shall determine whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial condition and risk tolerance, and you shall be solely responsible for any and all Losses or liabilities. You should consult your own business, legal, financial or tax advisers regarding especially, inter alia, the individual chances, opportunities, risks, obligations or further costs arising from using this Service. OKX SG does not recommend you to buy, sell, transfer or hold any DPTs. Before making a decision to buy, sell, transfer or hold any DPTs, you shall conduct due diligence and consult your financial advisor before making any investment decision. OKX SG shall not be responsible for your decision to buy, sell, transfer or hold DPTs based on the information provided by OKX.
9. Third Party Website Disclaimer
Any links to third party websites in OKX SG services do not mean that OKX SG SG endorses any products, services, information and disclaimers provided therein, and OKX does not guarantee the accuracy of the information contained therein. OKX SG shall not be liable for any losses caused by your use of such third party products and services. In addition, OKX SG has no control over the terms of use or privacy policies of third party websites. Once you use this Service, it usually means that you know, understand and agree to all the terms of service, Privacy Notice and relevant transaction and operation rules (as amended from time to time) on third party websites. OKX SG and each third party website operator are independent legal entities, and these Terms shall not constitute any form of agency, partnership or cooperative relationship between the parties. Each third party website operator shall be responsible for their respective claims, debts and disputes arising from the performance of their respective contracts and agreements.
10. Governing Law
These Terms, your use of the Services, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of these Terms, directly or indirectly, shall be governed by, and construed in accordance with the laws of Singapore without regard to the principles of conflicts of laws thereof.
11. Jurisdiction and Dispute Resolution
For time sensitive matters, either party may seek injunctive relief from the courts exercising jurisdiction in Singapore, and any court that may hear appeals from any of those courts. In the event of any other dispute, controversy, difference or claim, including the existence, validity, interpretation, performance, breach or termination of the Terms or any dispute arising out of or relating to the Terms (the “Dispute”), the parties shall:
(a) First refer the Dispute to proceedings at the Singapore International Mediation Centre (the “SIMC”) in accordance with the Singapore International Mediation Centre Mediation Rules in force for the time.
(b) If the Dispute has not been settled upon the signing of a settlement agreement within ninety (90) days following the filing of a request for mediation, or within such extended period as may be agreed by the parties, such Dispute shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (“SIAC”) under the Arbitration Rules of SIAC in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be the laws of Singapore.
(c) You agree that the seat of arbitration shall be Singapore. The number of arbitrators shall be three (3). We shall appoint one (1) arbitrator and you shall appoint one (1) arbitrator. The third arbitrator shall be appointed by the Chairman of the SIAC. Such arbitrators shall be freely selected, and the parties shall not be limited in their selection to any prescribed list. The arbitration proceedings shall be conducted in English.
(d) You agree that we shall not be required to give general discovery of documents, but may be required only to produce specific, identified documents which are relevant and material to the outcome of the Dispute.
(e) Any arbitral award shall be final and binding upon the parties hereto and shall be enforceable in any competent court which has jurisdiction.
12. Miscellaneous
12.1 The contents of these Terms also include OKX's various system specifications, other agreements or rules in connection with these Terms, and other relevant agreements and rules regarding the Service that OKX SG may issue from time to time. Once the aforementioned content is published, it shall become an integral part of these Terms, and you shall also abide by it. In the event of any conflict between the aforementioned content and these Terms, these Terms shall prevail.
12.2 OKX SG reserves the right to unilaterally modify these Terms (including the aforementioned contents) if necessary. Such modification may happen at any time without prior notice. If any changes are made, the revised contents may be posted on OKX's website. Please regularly check the latest information posted therein to inform yourself of any changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes. If you do not accept the revised content, please stop using the Services.
12.3 You shall carefully read this Agreement, and any document referred to in Clauses 12.1 and 12.2 of these Terms that constitute the contents of these Terms. Unless otherwise instructed by OKX SG, any formal communication and document transfer between you and OKX SG shall be undertaken through email. You may also be able to contact OKX SG telephonically as a form of informal communication. Any formal communication between you and OKX SG should, unless otherwise agreed, be made in the English language. In the event of any discrepancy between communication in English and that in a foreign language, the English version shall prevail. In the event of any discrepancy between any formal and/or informal communications and the Agreement, the Agreement shall prevail. Please address emails to “OKX” at the following email: support@OKX.com.
12.4 If any provisions of these Terms shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired in any way. However, if any provisions of these Terms shall be invalid, illegal or unenforceable under any such applicable law in any jurisdiction, it shall, as to such jurisdiction, be deemed modified to conform to the minimum requirements of such law, or if for any reason it is not deemed so modified, it shall be invalid, illegal or unenforceable only to the extent of such invalidity, illegality or limitation on enforceability without affecting the remaining provisions of these Terms, or the validity, legality or enforceability of such provision in any other jurisdiction.
12.5 No failure or delay by OKX SG in exercising any right, power or remedy it is entitled to under these Terms or by stipulation of law or regulation shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise of such rights, power or remedies.
12.6 You shall not transfer, novate or assign these Terms, and the rights and obligations hereunder, in whole or in part, without the prior written consent of OKX. OKX SG has the right to transfer, novate or assign any rights or obligations under these Terms by serving written notice on you, which takes effect upon the delivery of such notice.
12.7 The headings of all these Terms are for reading convenience only and have no actual meaning and shall not be used as a basis for interpretation of the meaning of these Terms.
12.8 If there is a discrepancy between the English version of these Terms and the translation of other languages version, the English version of these Terms shall prevail.
12.9 OKX SG has the sole and final discretion to interpret these Terms.