How do I buy crypto with ZEN.COM?

ZEN.COM is a digital payment wallet that allows you to buy cryptocurrency using your local currency, securely and conveniently from your ZEN account balance. Available to users in Poland, Romania, and Czechia who have completed account verification, ZEN.COM offers a fast and seamless way to fund your crypto purchases without the need for a bank card or bank transfer.

Buying crypto with ZEN.COM is available exclusively to users in Poland, Czechia, Romania, Hungary, Denmark, Sweden and Norway who have successfully completed account verification.

Getting Started

In order to buy crypto using your ZEN.COM account, you'll need to be registered with ZEN.COM

On the app

1. Log in to your account on OKX app, go to the Buy and Sell section

   

   Select Buy and sell

2. Select the Buy option from the pop-up menu and select your preferred asset

   

   Select Buy

3. If ZEN.COM isn't selected by default, tap Pay with > ZEN.COM

4. If your ZEN.COM account is not connected, select Add payment method > select ZEN.COM from the list of payment methods

   

   Select Add payment method to connect your ZEN.COM account

5. If required, select Change to enter the phone number registered on your ZEN.COM account

6. Note: the name registered on your OKX account must match the name registered on your ZEN.COM account.

   

   Input the phone number registered on your ZEN.COM account

7. Review phone number and select Next

   

   Select Next

8. If you have a ZEN.COM account, then you'll receive a push notification on the ZEN.COM mobile app

9. Select Confirm to connect ZEN.COM account to your OKX account

10. Once your ZEN account is linked, your ZEN-registered phone number will appear in the OKX app, confirming that your wallet is connected and ready to use

11. Select cryptocurrency and the amount you wish to purchase and Preview your order

    

    Select cryptocurrency and the amount

12. Preview your purchase and select Buy

13. Confirm payment request on your ZEN.COM app

14. The payment will be processed directly from your ZEN.COM balance

15. Your crypto will be credited to your OKX account upon successful payment

On the web

1. Log in to your OKX account, go to Buy Crypto and select Express Buy

2. Select your preferred currency and asset

   

   Select cryptocurrency and the amount

3. Select cryptocurrency and the amount you wish to purchase, select Next

4. Select ZEN.COM as your payment method

   • If your ZEN.COM account is not connected, select Add account

     

     Select Add account

5. If required, select Change to enter the phone number registered on your ZEN.COM account
   Note: the name registered on your OKX account must match the name registered on your ZEN.COM account

   

   Select Next

6. Review phone number and select Buy

7. If you have a ZEN.COM account, then you'll receive a push notification on the ZEN.COM mobile app

8. Select Confirm to connect ZEN.COM account to your OKX account

9. If linked, your ZEN-registered phone number will be displayed, confirming a successful connection

10. Select Next to preview your purchase and select Buy

    

    Select Next

11. Confirm payment request on your ZEN.COM app

12. The payment will be processed directly from your ZEN.COM balance

13. Your crypto will be credited to your OKX account upon successful payment

FAQ

1. Why can I only choose certain payment methods, including ZEN.COM?

To comply with local laws and regulations, the payment methods available to you are based on the account verification documents you provided during onboarding. ZEN.COM is only available to users in Poland, Czechia, Romania, Hungary, Denmark, Sweden and Norway who have completed identity verification.

2. Why do I need to verify my identity before using ZEN.COM?

Identity verification is required to comply with local regulations, maintain platform security, and ensure the appropriate payment methods are available for your region.

3. Do I need an existing ZEN account to use ZEN.COM on our platform?

Yes, you'll need an existing ZEN.COM account along with its in app installed and logged in on your phone to make a successful transaction. If you don't have a ZEN account, you'll receive a text message on the phone number you provided to download and register on their app.

4. How do I know my ZEN.COM has been successfully connected?

Once your ZEN account is linked, the phone number associated with your ZEN account will be displayed in the OKX app. This confirms that your wallet is connected and ready to use as a payment method.

5. Can I use ZEN.COM without topping it up first?

You'll need sufficient funds in your ZEN.COM to complete a purchase. If your balance is insufficient, you can top it up during the ZEN.COM registration flow or directly through the ZEN.COM app before proceeding.

6. Which local currencies does ZEN.COM support?

ZEN.COM supports purchases in your local currency, depending on your country of residence:

7. Where can I find the ZEN.COM processing fee?

The applicable processing fee will be clearly displayed on the Preview screen before you confirm your transaction. This fee covers charges applied by ZEN and the associated payment service provider for processing the payment.

8. Can I withdraw funds back to my ZEN.COM after buying crypto?

No. Withdrawals back to ZEN.COM are not supported at this time. To withdraw crypto assets, please refer to:

• How do I make a crypto withdrawal? (app)

• How do I make a withdrawal? (web)

9. What happens if my ZEN.COM payment fails but funds are deducted from my balance?

In the event that funds are deducted from your ZEN.COM but the transaction fails to complete, the full amount will be automatically refunded to your ZEN.COM. Refunds are typically processed within a few hours of the original transaction.

10. What are my ZEN.COM transaction limits?

Select the Limit "i" icon in the Pay with section to view your applicable ZEN.COM transaction limits. Daily, weekly, and monthly limits reset on a rolling basis.

11. Can I disconnect my ZEN.COM from our platform?

Yes. To disconnect your ZEN Wallet:

1. On the app, go to Buy and select Pay with

2. Long press on the connected ZEN Wallet in the payment method list

3. Select Delete on the confirmation box

4. On the web, click on the Zen.com connected account

5. Select Delete icon and then select Remove in the confirmation box

Once disconnected, you'll need to re-link your ZEN account to use it again in the future.

12. What should I do if I'm having trouble connecting my ZEN account?

If you experience issues during the ZEN account linking or registration process, please contact OKX Support for assistance. You may also reach out to ZEN's customer support directly for issues related to your ZEN account or wallet balance.