All
FAQ
Announcements
Product documents
Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours.Published on 26 Sept 2024Updated on 21 Apr 20261,101Learn & Earn Campaign that is only for Turkish users event rules
Learn & Earn Campaign that is only for Turkish users is an educational initiative introduced by OKX. This event is open to users in the Turkey region who hold Turkey ID documents You can learn about blockchain knowledge, understand OKX, complete the quiz, and have the opportunity to earn free tokens. Read the rules below to learn more.When does the event take place? The promotion starts on 24 October, 2023 (10:00 UTC+3) and ends on 14 November, 2023 (23:59 UTC+3).How do I participate?Published on 24 Oct 2023Updated on 9 Feb 202637OKX customer review reward from Sourceforge terms and conditions
OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on 7 Aug 2023Updated on 8 Oct 202587OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on 7 Aug 2023Updated on 28 Aug 202555How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 17 Apr 20263,703What's a futures trading bot and how do you automate trades with it?
With long direction, the bot will only open and close long positions. With short being selected, it only opens and closes short positions. With neutral selection, the bot will open or close shorts above the market price and open or close longs below the market price. A critical difference between the spot grid automated strategy and the futures trading bot is the ability to trade with leverage.Published on 26 Dec 2023Updated on 29 Oct 202535How do I safeguard my Web3 wallet from fraudsters?
Use legitimate services only: avoid clicking on falsely advertised links for gift cards, fuel cards, recharge cards, etc., especially those offering redirection services. For legitimate recharge services, please use the recipient's provided address to prevent financial losses.What should I do if my wallet is compromised?Published on 13 Dec 2023Updated on 27 Jan 20261,000What is the New User Full Rebate Program?
After registering via a designated channel, log in to the OKX app Access the Program landing page via the Homepage Card, Campaign Center, or other designated entry points Review the activity details and tap Enroll to join You may enroll at any stage before completing your First Qualifying Trade — including before or after completing your identity verification or making your first deposit Note: Each user may only join one New User Bonus activity at a time, regardless of the entry point used.3.Published on 16 Mar 2026Updated on 20 Apr 20261Common scam tactics
Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies. Some scammers will alert you that you've won a prize, but you'll be required to pay an upfront fee in order to receive the prize. Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities.Published on 28 Sept 2023Updated on 6 Feb 20262,649What are Source of Funds (SoF) and Source of Wealth (SoW)?
Will/Testament Must be officially certified Grant of probate Must be an official court document Distribution Statement Shows inheritance amount Tax Statement Shows inheritance amount received Bank Statement Shows inheritance transfer Gift Letter Must be notarized Transfer Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amountPublished on 24 Dec 2024Updated on 17 Nov 20251Why can't I join or claim rewards from a campaign?
Yes, this restriction only affects the specific campaign. You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.Published on 10 Jun 2025Updated on 6 Apr 202614,422How can I get my project listed on OKX?
This guide is for reference only. Listing decisions are based on internal review standards and overall project quality.Published on 16 Apr 2026Updated on 16 Apr 2026Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
By entering, you represent that (a) you are not located in any of the Restricted Jurisdictions, (b) that you agree to these Official Rules and the OKX Web3 Wallet Services User Agreement, and (c) that you agree to OKX’s decisions regarding the Promotion, which are final and binding. Additional Requirements: Limit (1) Gift per recipient per individual race (first-tier of the Promotion) and per year end commemorative event (second-tier of Promotion).Published on 19 Jul 2024Updated on 9 Feb 20261How do I withdraw SGD with bank transfer?
You can only select a bank account for withdrawal if it's been verified. Accounts shown in light grey aren't verified yet — to verify one, make a deposit to your OKX beneficiary account first. Select your preferred bank account for withdrawal The minimum withdrawal amount is 10 SGD. On the preview page, review the details carefully, then select Withdraw to confirm.Published on 6 Nov 2024Updated on 23 Dec 20254How do I deposit SGD with FAST, MEPS and International wire transfer?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you have provided during onboarding to OKX.3.Published on 13 Mar 2025Updated on 3 Dec 2025